Welby sits in a cold-band climate, and cold does specific things to older hardware. Steel contracts and stiffens in low temperatures, extension springs lose a little tension with every hard freeze-thaw cycle, and grease inside torsion bearings and rollers thickens up enough to add real resistance on the coldest mornings. A door built to the 1979-median spec and a door built in 1974, like most of Welby's, both feel this - but Welby's stock has had roughly five extra winters of it.
Welby also runs a lower median household income, $78,375, against $93,818 across the full service area. That's not a claim about who calls us - it's a reason we always price the repair against the replacement honestly rather than defaulting to a new door. A spring and cable job on an otherwise sound door usually makes more sense here than starting over.